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Cargo consignment
General conditions
General conditions
Instructions for the collection of international cargo

1. The consignee shall present introduction letter affixed with the employer’s official seal and a valid ID card to pick up the bill of lading and then complete procedures including animal and plant quarantine, health quarantine, customs clearance and acceptance inspection.

2. After customs clearance, the recipient shall complete the cargo collection formalities at the international cargo service counter. The recipient shall submit an authorization letter of the addressed enterprise, and make out the correct name, valid ID card number in the original of the air waybill, and pay any required fees, such as storage fees.

3. The cargo is exempt from custody fees if it is picked up within three days after the arrival notice is sent. If the shipper fails to collect the cargo within the free period, an overdue custody fee will be charged according to civil aviation regulations.

4. If the cargo recipient has any concerns about the external packaging and/or weight of the cargo at the time of collection, he or she shall propose a verification or re-measurement of the weight on site.

5. If you have questions about these instructions or need special assistance with your cargo, please contact the inquiry office.


Instructions for the collection of domestic cargo

1. If the consignee is an enterprise, an institution or a group of people, the consignee’s valid identity document and an introduction letter affixed with the consignee’s name, expiration date and the official seal of the enterprise, the institution or the group shall be provided. The name on the consignee’s valid identity document shall be identical with the one in the introduction letter.

2. If the consignee is an individual, the consignee’s own valid identity document shall be provided. If the consignee assigns another person to pick up the cargo, both the consignee’s and the assignee’s valid identity documents shall be provided.

3. If the consignee of air waybill contains names of both a company and an individual, cargo collection procedures shall be conducted in accordance with Term 1 and 2.

4. Identity documents refer to resident ID cards, passports, certificates of officers, certificates of police officers, certificates of soldiers, certificates of civilian soldiers, residence booklet.

5. Companies who signed delivery agreement with Cargo Department of Xiamen Airlines shall present attorney’s letter and appoint a designated person to pick up cargo with valid identity documents.

6. Companies with a long-term letter of introduction shall pick up cargo with valid identity documents of the designed persons introduced in the letter.

7. The consignee shall provide a letter of introduction issued by his employer or other valid proof documents if required by the carrier or its agent.

8. Freight charges and other fees for freight collect cargo shall be paid according to relevant conditions before delivery.

9. According to the document of Fujian Provincial Price Bureau (No. 474, 2013), terminal handling charges, cargo handling charges and outbound cargo refrigeration storage fees shall be paid accordingly. Storage fees shall be paid for cargo delivered after the free storage period according to the Document of Financial Department, CAAC (197, No.146).

10. The consignee shall check external packaging and confirm pieces of shipment during cargo delivery process. If the consignee raises no objection and sign on the air waybill, it will be deemed as preliminary evidence suggesting that the cargo has been delivered without fault and in accordance with the contract of carriage.

11. If no one picks up the cargo 60 days after the arrival notice is sent and no handling suggestion of the shipper is received, the cargo shall be handled as undelivered goods. Undelivered goods shall be handled in accordance with relevant cargo consignment conditions.

12. In the event that cargo is detained by related departments of the government or waiting to be handled in the warehouse of Xiamen Airlines due to violation of relevant regulations, the consignee or the shipper shall pay for storage fees and other related expenses.


Instruction for Live animals’ Transport

I Restrictions

1. Reptiles (such as snakes/scorpions), rodent (such as marmots/morbid), insects (such as bees), and smelly animals are forbidden on Xiamen Airlines flights.

2. Live poultry and animal seedlings are forbidden on Xiamen Airlines flights.

3. Ferocious beasts that may hurt people, damage facility, endanger flight or affect flight (big dogs such as Tibetan Mastiff ) are forbidden on Xiamen Airlines flights. Police dogs for official use can be delivered with certificate.

4. Xiamen Airlines does not deliver pets that has owners (Except for small pets under 5 kilograms which are fed in batch for commercial use)

II Transport and package requirements

1. The shipper shall provide quarantine certificate and immune injection certificate issued by county (and above) quarantine agencies.

2. The shipper should contact the carrier and confirm booking before consignment. The shipper shall declare cargo item and fill out Live Animal Consignment Certificate.

3. The package of live animals shall be firm, easy to load and unload as well as conforming to the animals’ nature and requirements of air transportation, preventing the animals from damaging, escaping and reaching outside. The container shall be attached with fiber net whose meshes are smaller than animals’ head in case of their escaping when the container is accidentally broken. There shall be facilities to prevent leaking of animal excrements from their excretory organs to the bottom of the package; the package shall also be well ventilated to prevent suffocation of the animals; the outer packing shall mark methods of care and points of attention during transport;

4. Other items please refer to PRC National Standard General requirements of live animals package for air transportation (GB/T26543-2011, Xiamen Airlines General Conditions of Domestic Carriage for Cargo) and related rules of aviation industry


Storage charge

1. General cargo will be free for storage for 3 days after issuing arrival notice. As for split shipment, 3 days’ free storage starts after issuing arrival notice for the last piece of the shipment. The carrier shall charge storage fees for delayed pick-up for RMB0.1 per kilogram per day. Storage period less than 1 day shall be calculated as 1 day. Minimum storage charge for one AWB is RMB 5.

2. Valuable goods will be free for storage on the arrival day. The carrier shall charge storage fees for delayed pick-up for RMB5.0 per kilogram per day. Storage period less than 1 day shall be calculated as 1 day. Minimum storage charge for one AWB is RMB 50.

3. Dangerous goods will be free for storage for 3 days after issuing arrival notice. The carrier shall charge storage fees for delayed pick-up for RMB5.0 per kilogram per day. Storage period less than 1 day shall be calculated as 1 day. Minimum storage charge for one AWB is RMB 10.

4. International inbound goods, perishable goods and other cargo that need to be refrigerated will be free for storage for 12 hours after arrival. The carrier shall charge storage fees of RMB0.5 per kilogram per day for delayed pick-up. Storage period less than 1 day shall be calculated as 1 day. Minimum storage charge for one AWB is RMB 10.


Cargo Consignment Instructions

I  Cargo Consignment

1. When consigning cargo, the shipper shall fill out Shipper’s Letter of Instruction and present his own ID card or other valid identity documents. The shipper shall provide introduction letter affixed with the employer’s official seal or other valid documents concerned with the cargo consigned if necessary. To consign international cargo, the shipper shall ensure that the consignment complies with all the laws, regulations and decrees of the countries of origin, transit and destination and meets the requirements of relevant airlines. The shipper or his agent shall complete all outbound cargo procedures required by customs, health inspection and quarantine agencies before consignment.

2. The flight and date shall be reserved in advanced when consigning fresh and perishable cargo, live animals, urgent cargo and cargo with restricted time requirement. The shipper shall come to Cargo Department of Xiamen Airlines at the appointed time to conduct consignment procedures.

3. Requisite effective certificates shall be attached for cargo with government restrictions for carriage and those that have to go through public security procedures and quarantine inspection etc.

4. The shipper shall be responsible for the correctness of declaration and description of cargo, and sign or seal the SLI. A detailed list of goods should be attached if the nature of goods is not fully elaborated on the SLI.

5. Separate SLIs shall be prepared for goods that cannot be transported together due to different transport conditions and characteristics.

6. To ensure air transport safety, Xiamen Airlines reserves the right to conduct safety inspections of all accepted cargo.

II  Packaging and Marks:

1. Cargo shall be packed in such a way so as to prevent damage, dispersion or leakage of the cargo and damage or contamination to the aircraft or other cargo items during the course of carriage. For precision goods, fragile goods, goods sensitive to shock and pressure, or goods that must be transported upright, appropriate packing measures must be taken to prevent any damage to the goods. Using straw bags or straw ropes to pack or secure the goods is strictly prohibited.

2. The shipper shall stick or hang carrier’s transport tags and labels onto the external package of each single piece of the shipment.

3. If an old package is reused, all old tags and labels on the external package must be removed.  

4. Packages for special cargo of live animals, fresh and perishable cargo, valuables and dangerous goods etc. shall comply with carrier’s specific consignment requirements for such kinds.

5. Cargo packaging shall not contain any prohibited or restricted goods, hazardous substances, valuables, confidential documents and/or data.

6. The carrier is not responsible for checking whether the internal packaging of the consigned cargo meets the requirements.

III  Weight and Dimension:

The cargo weight is measured by gross weight. The unit of measurement is kilogram. The mantissa shall be rounded up. Weight of an air waybill less than 1 kg shall be calculated as 1kg. Weight of valuables shall be calculated with actual gross weight, measurement unit being 0.1 kg. Weight of each cargo on a non-wide-bodied aircraft consigned by the shipper shall generally not exceed 80kgs, while dimension generally not exceed 40*60*100cm. Weight of each cargo carried on a wide-bodied aircraft shall generally not exceed 250kg, while dimension generally not exceed 100*100*140cm.

For cargo exceeding the above the weight and dimension, the carrier shall make a reservation with the carrier in advance. The sum of length, width and height for each cargo package shall not be less than 40cm. Foam cargo shall be calculated with 6000 cubic centimeters equaling to 1 kg.

IV  Declared Value:

For domestic cargo with value exceeding RMB 100.00 per kilogram for gross weight, the shipper may declare the value of the cargo and pay a value declaration surcharge as required. The declared value of each Air Waybill shall generally not exceed RMB 500,000. For international cargo with value per kilogram for gross weight over 19 special drawing rights, the shipper may declare the value of the cargo for carriage and pay a value declaration surcharge as required. The limit for the declared value of each Air Waybill shall be USD100,000 or the equivalent amount of other currencies.

If a shipper requests any change to the consigned cargo, the value declaration surcharge is not refundable.

The shipper can purchase air cargo transportation insurance voluntarily.

V  Air Waybill

The shipper shall make out the air waybill. If the carrier makes out the air waybill, which is then signed by the shipper, according to the shipper’s letter of instruction, the carrier shall be deemed to have acted on behalf of the shipper. The shipper shall be responsible for the correctness of cargo declaration and description on the air waybill.

One air waybill shall only have one shipper and one consignee.

VI  Voluntary Alteration:

When requesting alteration of carriage for cargo already consigned, the shipper shall present the written form of the original shipper’s request, valid personal identification card and the original for the shipper of the air waybill. The cargo for alteration of carriage refers to the entire goods listed on a single air waybill.


If you have any query or cargo needs special handling, please contact our director on duty for further information.